As an Assistant Manager or Manager, you’ll provide first class quality service to customers on products and services. You’ll be enthusiastic about building a good rapport and will always aim to find first time resolution for any query. As well as a passion for delivering excellent customer service you’ll have fantastic communication & listening skills, strong work ethic and enjoy working as part of a team. You’ll be fully comfortable using a computer, be resilient and have a ‘can do’ attitude. To support you in your role, you’ll receive exceptional training and development. Working with HOT! Also comes with great benefits, such as…Commission, Staff Discounts & more
KEY TASKS & DUTIES
- Outstanding people management skills
- Impeccable time management skills
- Cash & banking management
- Stock control
- Daily running of the salon
- Extensive customer service experience
- Strong understanding of the retail environment
- Proactive in identifying and resolving issues
- Excellent planning and personal organisation
- Maximise your own KPI targets to ensure deadlines and agreed standards are achieved
- Capable of building relationships and have a natural ability to develop trust and credibility with fellow colleagues
- Provide functional and technical guidance to the support team members and be able to take ownership of issues individually
- Should be comfortable & efficient with the responsibilities of the salon assistants.
- Effective team player
- Results Focused
- Self-motivated & flexible
PERSONNEL SPECIFICATION
Personality: Happy and extrovert personality with a kind and considerate nature
Flexibility: Flexibility as required and a proactive team player.
Hours: 16-24 hours per week [Assistant Manager]
Hours: 32-36 hours per week [Manager]