As an Assistant Manager or Manager, you’ll provide first class quality service to customers on products and services. You’ll be enthusiastic about building a good rapport and will always aim to find first time resolution for any query. As well as a passion for delivering excellent customer service you’ll have fantastic communication & listening skills, strong work ethic and enjoy working as part of a team. You’ll be fully comfortable using a computer, be resilient and have a ‘can do’ attitude. To support you in your role, you’ll receive exceptional training and development. Working with HOT! Also comes with great benefits, such as…Commission, Staff Discounts & more

‪KEY TASKS & DUTIES

• Outstanding people management skills
• Impeccable time management skills
• Cash & banking management
• Stock control
• Daily running of the salon
• Extensive customer service experience
• Strong understanding of the retail environment
• Proactive in identifying and resolving issues
• Excellent planning and personal organisation
• Maximise your own KPI targets to ensure deadlines and agreed standards are achieved
• Capable of building relationships and have a natural ability to develop trust and credibility with fellow colleagues
• Provide functional and technical guidance to the support team members and be able to take ownership of issues individually
• Should be comfortable & efficient with the responsibilities of the salon assistants.
• Effective team player
• Results Focused
• Self-motivated & flexible

‪PERSONNEL SPECIFICATION

Personality: Happy and extrovert personality with a kind and considerate nature

Flexibility: Flexibility as required and a proactive team player.

Hours: 16-24 hours per week [Assistant Manager]

Hours: 32-36 hours per week [Manager]