DELIVERY

Standard DeliveryCostDestinationTiming
Monday – Friday£3.99UK Mainland4-6 working days
Monday – Friday£6.99Northern Ireland/Highlands & Islands/Channel Islands4-6 working days

INTERNATIONAL DELIVERY

We do not deliver worldwide.

PLEASE NOTE: Orders placed before 3pm each working day will be dispatched from the warehouse the same day. Your package will start its journey with Hermes the day after. Working days are Monday – Friday.  Thank you!

IMPORTANT: Please be sure to double check your delivery and product details before placing the order as we cannot change any order details! If you enter any INCORRECT details including delivery ADDRESS and POSTCODE we cannot change it for you in time. Thank you!

ORDERS ARE DELIVERED BY COURIER AND REQUIRE A SIGNATURE, IF YOU (THE CUSTOMER) REQUEST THE PARCEL TO BE LEFT IN A SAFE PLACE, IT IS DONE SO AT YOUR OWN RISK AND HOT! TANNING SLAONS ARE NOT RESPONSIBLE FOR ANY DAMAGES OR THEFT OF THE PARCEL

We do request that damaged/incorrect parcels are reported to us by emailing info@hotsalons.co.uk within 24 hours of delivery or collection.  We also request that you take pictures of the damaged packaging and/or items.

RETURNS

WE PROVIDE A 14 DAY MONEY BACK GUARANTEE ON ALL UNOPENED PHYSICAL ITEMS!

Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 07/02/2017

We promise to refund any unopened physical items that you are not completely happy with, within 14 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 14 days will not be refunded.  The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products Thank you! *Refunds will be issued to the full value of the product (excluding postage).

IMPORTANT: All refunds can only be issued if the returns form is filled in and an invoice is attached and sent back to us with your unwanted item! (scroll down for more details on how to do this!)

 

WHO PAYS FOR THE RETURN?

Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.

 

HOW DO I MAKE A RETURN?

All orders can be returned by post. All you need to do is follow these simple instructions:

  1. Email info@hotsalons.co.uk to receive a returns form which is essential in order to complete a return.

 

  1. Package your items carefully and include your invoice and completed returns form.

 

  1. Label your package using the address label provided on our returns form, or your own label.

 

  1. MAKE SURE ALL RETURNED ITEMS ARE UNOPENED (Any items which are returned opened, WILL NOT be refunded and will be disposed of for health and safety reasons).

 

Your refund will be processed within 14 days from the date the package has been received by us. We will email you to let you know once your parcel has been received and your refund is complete.

Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

Returned items must be unused and in their original packaging.

 

VIRTUAL PURCHASES

Packages (for use of in store salon equipment) and subscriptions are non refundable or transferable. Once purchased they are allocated to the customers account for use and expirations dates beginning immediately.